Dr. Jim Norman, förare i team Napleton Racings Porsche Cayman, hade just vunnit sin klass i 24-timmarsloppet på Daytona International Speedway i USA. För vinsten vann han inte bara en del prispengar och en fet pokal, utan även en sprillans ny Rolex Daytona. Han behövde justera länken och tog den därför till sin lokala juvelerare. Här har ni konversationen med butiksbiträdet i hans egna ord:

Today I took my new Rolex to the jeweler right down the street from my house in Tampa to get a link taken out so it fits me better (for those of you who don't know, the winning drivers of the Rolex 24 Hours of Daytona are presented with a new Rolex timepiece in Victory Lane).

The jeweler re-sizes it for me and charges me $8. I say "Wow, 8 bucks, that's not very much". The manager lady says, "well, if it were a REAL Rolex we would charge you more!". I chuckle and say "it IS a real Rolex". She says, "Nope it is not... We know Rolex watches and this is definitely a fake." My retort, "well, I guess you don't know these as well as you think!". Hearing this, the Jeweler comes out from behind his little glass window from where he is working on a frail, blue-haired lady's broach while wearing some very dorky-looking magnifying glasses and says, "I'll bet you bought that watch in New York". He puts both hands in his back pockets and sticks out his skinny "bird" chest in an attempt to be strong and assertive. "Nope" I say, "I haven't been to NYC in some time". He quickly replies, "I'll bet you $1000 you didn't buy that from a real Rolex dealer". I say, I won't take that bet, because you are right, I didn't buy this from a Rolex dealer". "AH HA!" he exclaims, "it IS a fake!! Where did you get it??" "I got it in Daytona this past Sunday". "HA! I am right!" he shouts, almost loud enough to break some of the crystal elephants assembled as a group on one of the overhead glass shelves. "I know all the Rolex dealers in Daytona, and none of them is open on Sundays!" He is quite pleased with himself and turns to strut back to his window-enclosed, nick-knack cluttered cubby. "Maybe I didn't get it from a dealer" I state smugly. He turns and says, "well then tell me, who DID you get this FAKE Rolex from?" "Well, I stated calmly and coolly, I was presented this beautiful timepiece from the President and CEO of Rolex Watches while standing on the podium at the Rolex 24 Hours of Daytona". "OH, Sure!" he says, "and I'm Santa Claus!!"

Kanske inte det bästa kundebemötandet!